Jeremy displayed an understanding immediately, and had solutions ready, as if he had anticipated the questions. Our needs are unique, special, and restrictive. Of those we interviewed, Jeremy Shank of Paragon stood out head and shoulders above the others. That background enabled us to more easily determine which builder would best serve our needs. We truly felt like we were his priority during the build and because of our experience with Tom and his project management, we would recommend GRB and we have, on at least three occasions in recent weeks, recommended GRB to passers-by who ask for contact information.Īs retired realtors, we have worked through dozens of building projects. Tom was professional, courteous, and went above and beyond, providing great recommendations/guidance throughout. However, we cannot recommend or say enough good things about our Project Manager, Tom Hambleton. While we appreciate GRB's desire to make it right and work with us on our budget, we did find that certain design elements were overlooked as a result (more below) and that is the reason we are deducting a star. Our onset experience with the initial sales rep was not ideal but Golden Rule's leadership and commitment to customer service was evident in the way that they worked with us and our dissatisfaction to get to a contract that we were both comfortable with. Our overall experience with Golden Rule was fantastic and we would recommend to a friend.
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